Get in touch
Have a question about a product, your order or delivery? We're here to help and reply within 24 hours.
Contact form
Other ways to reach us
Email us
contact@cooleuropestore.com
Free EU shipping
To United Kingdom, France, Germany, Spain, Italy.
2-year warranty
Plus 30-day no-quibble returns.
Placing an order?Add items to your cart and choose “Complete Order by Email”, or use “Buy Now via Email” on any product. We'll confirm availability and send secure payment instructions within 24 hours.
Frequently asked questions
Everything you need to know about ordering, shipping and warranties.
We ship free across the EU and UK, including France, Germany, Spain, Italy and the United Kingdom. Most orders arrive within 2–5 working days.
Add items to your cart and tap “Complete Order by Email”, or use “Buy Now via Email” on any product. Your email app opens with the order details pre-filled — just add your delivery address and send. We reply within 24 hours to confirm and share secure payment instructions.
Every cooling system comes with a 2-year warranty as standard, and our split systems include a 5-year compressor warranty. If anything goes wrong, contact us and we'll make it right.
Yes. We offer 30-day returns on unused items in their original packaging. Get in touch and we'll arrange a collection or return label.
No — portable air conditioners, fans and evaporative coolers work straight out of the box. Just attach the window-venting kit (included with portable ACs) and plug in. Split systems require professional installation, and we can recommend certified installers across Europe.
Absolutely. Our range spans energy classes A to A+++, and our inverter split systems and evaporative coolers are designed to keep running costs low. Each product page lists its energy class and power draw.